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SMS Consent & Opt-In Policy

Last updated: May 3, 2026

ProQueue, Inc. ("Fleety," "we," "our," or "us") sends text messages (SMS/MMS) to customers of the home-service businesses that use the Fleety platform. These messages relate solely to scheduled service appointments and include confirmations, reminders, technician arrival updates, and rescheduling instructions.

This page describes how we obtain consumer consent before any messages are sent.

1. How Customers Opt In

Consent is collected verbally during the appointment booking or confirmation process. When a customer calls in or confirms a service appointment, the dispatcher or service agent verbally informs the customer that they may receive text-message updates about their appointment and asks for their explicit consent.

The agent reads the following disclosure script before the customer's mobile number is enrolled for SMS notifications:

"We'd like to send you text message updates about your appointment, including confirmations, reminders, and technician arrival notifications. Message frequency varies. Message and data rates may apply. You can reply STOP at any time to opt out, or HELP for assistance. Do you consent to receiving these text messages?"

Only after the customer verbally confirms ("yes") does the agent tag the job for SMS notifications in our system. Once tagged, Fleety's internal system sends appointment-related messages to the customer's mobile number.

Consent is voluntary. It is never required as a condition of purchasing goods or services or scheduling an appointment.

2. Types of Messages

Customers who opt in may receive the following types of messages:

We do not send marketing, promotional, or advertising messages through this program.

3. Message Frequency

Message frequency varies based on the customer's service schedule. Customers typically receive between 1 and 5 messages per scheduled appointment.

4. Opt-Out

Customers may opt out at any time by replying STOP to any message. Once a STOP request is received, no further messages will be sent unless the customer opts in again for a future appointment.

A confirmation message will be sent upon successful opt-out, for example:

"You have been unsubscribed from Fleety appointment notifications. No further messages will be sent. Reply START to re-subscribe."

5. Help

Customers may reply HELP to any message to receive assistance. They will receive a response such as:

"Fleety Appointment Notifications: For help, contact support@usefleety.com or call 415-725-4330. Reply STOP to opt out. Msg & data rates may apply."

6. Message and Data Rates

Message and data rates may apply. Charges depend on the customer's mobile carrier and plan.

7. Privacy

We will not share your mobile phone number, SMS opt-in consent, or any information collected through our text messaging program with any third parties or affiliates for marketing or promotional purposes.

Information collected via SMS is used solely to provide the appointment notification services described above.

For full details on how we handle information, please see our Privacy Policy.

8. Supported Carriers

Messages are sent via standard U.S. 10-digit long code (10DLC) numbers. Service is available on all major U.S. carriers. Carriers are not liable for delayed or undelivered messages.

9. Contact Us

Questions about this SMS Consent & Opt-In Policy can be sent to:

ProQueue, Inc.
Fleety
Email: support@usefleety.com
Phone: 415-725-4330